All service and repairs are done IN THE STORE. Your jewelry does not leave the store.I am a Laserweld Certified Technician. What does this mean to you? It means I can do repairs that other's CAN'T do. All welds are 165% stronger than solders. I can weld your broken eyeglasses, Platinum, and Fashion jewelry too. This is the MOST advanced welding system available in the jewelry industry.